By Dave Robison
My brokerage had one crazy month a few months ago. We had five buyers who failed to perform on a contract and lost their earnest money. Now in Utah, getting the buyer’s earnest money is supposed to be as easy as the buyer’s broker writing a check in about 24-48 hours. But in all five cases it was a fight, with hours of discussions and arguments. In the end, our sellers received their checks — although, in some of the cases the buyers and their agents were very bitter about turning the money over to the seller.
In the midst of the stress, there was one agent in particular who shined through. I believe this person will always be more successful than others (and he is, actually). His attitude reminds me of the attitude held by one of the most successful people I have ever met: Bill Child.
Bill Child sold his furniture store called RC Willey to Warren Buffett. Bill met with me and several friends and told us his story. I also read the book written about him: How to Build a Business Warren Buffett Would Buy. The great thing about Bill is that his attitude toward working with others never changed from the time he took over RC Willey to when he sold it.
Bill took over the business when his father-in-law died. He didn’t realize it at the time, but the company was laden with customer service problems, debt, and tax burdens. Bill turned all that around. For example, the company had sold an appliance that later became known to have a defect. There wasn’t a manufacturer warranty or guarantee on the product, but Bill wasn’t about to let his customers down. He took on the responsibility himself to do the repairs on all the units, even though he knew it would make his company go in the red. Most companies would just blame the manufacturer and keep their money in their pockets, but Bill’s customers were his No. 1 priority and he took the responsibility himself when legally he didn’t have to. He cared more about his relationships and his customers than he cared about profits.
Now, I don’t know the details about all the conversations the agents had with their clients regarding deadlines and earnest money, Continue reading »
By Chris Nichols
Approximately 60 REALTORS® from the state of Utah spent last Wednesday afternoon discussing issues vital to the housing market with their Congressional Delegation. The afternoon started with a state caucus meeting with Jamie Gregory, one of NAR’s chief lobbyists, walking us through the major talking points of the day. Then it was off to Capitol Hill to meet with Senators Orrin Hatch and Mike Lee, and Representatives Jason Chaffetz, Rob Bishop and Jim Matheson.
The meetings were a tremendous success and we are fortunate in Utah to have a congressional delegation that gets it when it comes to the importance of homeownership.
Following the close of the Senate session, we had the amazing opportunity of a private tour with Senator Lee’s chief of staff, Spencer Stokes. The Capitol was empty and we had the opportunity to enjoy the rotunda with no one else around. There is certainly something about standing in these hallowed halls and quietly soaking in the history and importance of this special place.
Spencer was such a gracious tour guide, showing us amazing places such as the President’s Room, the House Chapel, and a very special visit to the Senate Foreign Relations Committee Room. The staff there was wonderful and shared many interesting and insight stories about what happens in that room.
My evening ended on a high note with a private dinner at the Capitol Hill Club with my Congressman, Rep. Jason Chaffetz. I had a great time discussing a variety of things ranging from the presidential election to everyday life with him. As always, it’s a great opportunity to come to Washington, D.C., and spend quality time with our elected officials.
*Originally published on NAR’s Midyear Live Blog.