By Dolores Esanu
I was at a friend’s wedding a few weeks ago. After a few moments of small talk, one of the guests asked, “Are all REALTORS® so personable?” I answered, “I like to think so, but one thing we are always is patient.”
Patience is probably the most pivotal catalyst towards managing clients and coworkers. We patiently wait on callbacks, patiently wait on feedback and patiently wait on documents. The one aspect the patience attribute I often find challenging is working with those who are not up to date with technology. Growing up in a generation where I can access the world through my fingertips is not only compelling, but can be challenging as well.
REALTORS® range in a variety of ages, from Millennials to Generation Xers to Baby Boomers. Being a Millennial who has adapted to the ever-changing world of technology can cause a lack of patience towards the more seasoned adults who are unaware of the tech resources that make daily transactions so much easier. The whole, “Why drive 20 miles to drop off a contract, when you can just scan and email?” mentality makes sense to me, but may not to agents who were raised without computers and scanners.
So what does one do when encountering agents lacking a general knowledge of technology? Teach ‘em! Living in a retirement community, I often find myself showing other agents how to set up Dropbox, download Realtor.com apps, and even discover the mysterious “spam” folder they didn’t know existed. It can be a little humorous. But the rewarding feeling of knowing that I helped make someone’s job easier by opening their eyes through the benefits of technology is worth more than gold.
Our industry is an ever-changing, fast moving business that we engage in. REALTORS® are movers and shakers, we get things done. Time is a luxury, and I find we do our best to utilize time management to its full potential. Prioritizing dates and tasks is crucial, but if you happen to encounter a fellow coworker, client, or friend who asks, “How do I upload these pictures, again?” Give them a little bit of your time, because in the long run, they may end up saving you a lot of time.
By Marianne Guenther Bornhoft
1982 was a year like no other. It created the Y generation. What’s so special about this group of people? A lot. Its members aren’t afraid to tell you why.
The name Generation Y first appeared in an August 1993 Ad Age editorial to describe people born 1982-2001 to Baby Boomers and early Generation Xers. Neil Howe and William Strauss —
Growing up in a world where technology and ease of use of the Internet is second nature, Gen Yers are a breed of folks who expect a lot more than their predecessors. Millennials want information, not only instantly, but also with the ease that it should be accessible at their convenience with all of the normal benefits of a face-to-face meeting. A survey by CareerBuilder and Harris Interactive shows almost half (49 percent) Gen Yers prefer to communicate through technology (blogs, instant messaging and text messaging, for example) as opposed to having face-to-face or phone conversations, which are the preferred methods of Baby Boomers and Generation X.
A savvy REALTOR® who understands this age bracket can more easily understand and relate to meeting those demands. For example, a Gen Y client who sends a text to his/her agent after “normal” business hours might be driving home from an event and see a new house for sale. They expect an answer back quickly, just as if he or she would have called the REALTOR® directly. Likewise, a Facebook post about a unique looking staircase in a house for sale might generate enough buzz that a person, not necessarily looking, might click on the link in the post. After looking at the virtual tour of the property, that person may e-mail the listing agent about the house. This new way of advertising, called “murketing,” is an advertising strategy that avoids direct sales of a product and focuses instead on a simple thought or image, communicating how that product makes you feel or how others can relate to it. Author Rob Walker coined this marketing buzz term, a portmanteau of “murky” and “marketing.” This business tactic targets the three-quarters of Millennials who, according to the Pew Research Center, have created a profile on a social networking site. Continue reading »