By Melissa Krchnak
You’re really lucky if this hasn’t gone down with a friend before:
Friend: Melissa, can you answer this mildly vague real estate question? *insert excitement*
Melissa: Of course, Friend. I’m happy to help with all of your real estate needs.
Friend: Awesome! So, we’re buying this house and our agent said… *insert face palm*
Have you ever had that go down? And, you know what killed me? The next time I saw them:
Friend: Hey, Friend 2, have you met our REALTOR®, Melissa? *your REALTOR®, Melissa?!?!?!*
That’s right. I’m happy to accept the title as *their* REALTOR® even though I — and I really do blame myself — missed the boat on helping them with their purchase.
You want to know a dirty, little secret? I didn’t think they were financially ready to purchase. That was such a valuable lesson. Not only did I learn I needed to get better at my follow-up/touches/dripping, I learned that I shouldn’t judge or assume anything about my clients (or my friends), including what I believe they can or cannot afford.
If you’ve yet to have a friend use someone else, please heed this lesson and learn from my mistake. I’m glad I was able to help my friend with her purchase. I just wish I would’ve been one of the REALTORS® getting paid at the end of the day.
Melissa Krchnak is the assistant team leader for Keller Williams Realty in Rancho Cucamonga, Calif. Connect with her at kwrancho.com.
By Brooke Wolford
So I recently had an issue in my office. My first ever dispute with another REALTOR®. I couldn’t believe that it would ever happen to me.
So here’s the story. A client came into the office and ended up meeting with another practitioner. A couple of days later, I ran into him (we went to high school together). He explained to me that he had come into the office and asked for me and he was given the impression that I didn’t work there anymore. Obviously, I was pretty upset. I decided to not worry about it and told him, “Good luck with buying a house.”
The next morning, he called and said he didn’t want to work with the other practitioner and that he really intended to use me.
I asked if he had a contract with the other practitioner, and he said that he did not. I asked him if he was really sure about it, and he said, “yes.” So we went out to look at some homes. He found one that he liked and we went to put an offer in. When I called the loan officer, she stated that she had sent over a pre-approval letter earlier to this other practitioner in my office. Continue reading »