Jason O'Neil
By Jason O’Neil
Referrals, referrals, referrals. We all get them and we all want more. We want referrals from our lenders, our title reps, our barbers, our past clients, and we especially want them from other agents. We love referrals because they are easy leads. They are not faceless Internet leads or the sometimes abrupt sign calls; they are real people who are friends of someone.
Referrals are easy to talk to for two primary reasons: One, they are less guarded because you were referred by someone they trust. Two, you have something or someone in common.
Over the past 12 months, 85 percent of my business has come from referrals. I, too, love referrals.
We track our business sources, but do we track our referrals? When I say track our referrals, I mean the why. Why does someone refer you? What is your referability? High, low, middle? Do you have any idea? Why will some clients run to the top of a mountain and scream your name? And why do others, who have worked with you dozens of times, not feel comfortable referring you to their closest friends or relatives?
Sometimes we aren’t referred because referrals are risky. They really are. If I speak up and say you should work with my accountant because he does great work and you end up not liking him, I look bad. If you love my accountant, well, that was to be expected. If I say nothing or don’t refer an accountant, I likely stay unchanged in your mind’s eye. So there really is a downside risk to referrals. But referring people is fulfilling — it makes people feel good to help other people and to give their opinions.
So, why should people refer you? How do you become more referable?
I think it’s simple: Continue reading »
Ryan Gervais
By Ryan Gervais
Do you suffer from ugly website syndrome? Does your website have a twin?
If you answered yes to either question, it is time to “get real,” as Dr. Phil would say, and develop a better brand image for your website. In my last article, I gave a bold statement: to try and help every reader get one more sale this year. Here is the first step in that process.
First, load up your current website. Now count the number of unique articles or stories you personally have written. If the answer is zero, that is probably the same amount of traffic you are getting from Google. If you are getting zero traffic from the largest search engine in the world, you are probably not converting too many online leads to clients.
Now, count how many calls to action you have on your website. A call to action is asking the visitor to do something specific on your site, such as sign up for a newsletter, give their personal information to receive listings, etc. If you do not give the visitor several different options to give up their personal information, you will not get many leads. Website users need to see variations, such as text links, banners, buttons, etc. If you are lacking calls to action, you will need to think about ways of adding them in so you can direct traffic to your conversion page.
Do you have a conversion page? This is the page that makes you money. If you do not have a conversion page, you should drop everything you are doing and create one. A conversion page is where buyers or sellers give you there personal information and allow you to call or email them.
If you have made yourself look like an expert by writing articles, you will be surprised at how many people will make an initial contact through your website. The main conversion page that most agents use is a “sign up for MLS listings to be emailed to you” page. Every person who signs up for this service should immediately be put into your contact system to start receiving emailed listings. These are the cream of the crop for leads, and it need to be harvested carefully (I will speak more about that in a future article).
Now that you know a few of the main things to look out for on your website, I will address how to create a unique website using a content management system in my next article, so stay tuned!
Ryan Gervais is a sales representative in Sarnia, Ontario with RE/MAX Sarnia. Connect with Ryan on Facebook: www.facebook.com/SarniaRealEstate LinkedIn: www.linkedin.com/pub/ryan-gervais/a/222/3b or on the Web at www.sarnialistings.com.
Stefanie Hahn
By Stefanie Hahn
In this video, I discuss six technologies to tackle in 2012. What have you already crossed off your technology to-do list? What do you still need to focus on this year? We are already one quarter into 2012, so let’s get moving!
*Related: “Tried And True, But Not Tired: Email Marketing Now“
Stefanie Hahn is the education director for Coldwell Banker Hearthside, REALTORS® in Collegeville, Pa. Visit her Web site: www.StefanieHahn.com.
Dave Robison
By Dave Robison
About 10 years ago when I started advertising online, I knew I only had a few years before the rest of the world caught up. When I first broke out my SEO and PPC campaign, I was paying $1,000 a month. It gave me heartburn at the time, but my business grew and flourished.
That first month I was dumbfounded how I turned $1,000 advertising into $20,000 in commissions. Sure enough, other agents started to do the same thing. My costs started to grow as it got more competitive. Back in January 2008, that cost grew to $20,000 in one month. Ouch. I hadn’t done anything different 7 years ago from that month, I had just let my campaign stay the same. I realized times change and you have to change as well, or one morning you will wake up saying “ouch” like I did that month.
The new secret to advertising is three-fold and its extremely cost effective!
1. Have a Facebook business page. You can’t just have a personal one. Use a personal one and a business page. There is a difference.
2. Focus on getting likes. Don’t pay for likes. Attract people to ‘LIKE’ your page. This is how you grow your sphere. You can see how I did this at www.facebook.com/utahdavehomes You must have a welcome page that brands you and invites people to ‘LIKE’ it. I went to www.builderonlinesolutions.com and for as low as a $199 promotion you can get your page branded for you. Continue reading »
Stefanie Hahn
By Stefanie Hahn
In a recent post here at the YPN Lounge, Jessica Hickok encouraged us to avoid becoming the “Real Turd” who can’t separate his or her work life from anything else. She offered some great tips for managing our daily lives so that we don’t stand out as “that guy” or “that girl” with the annoying Bluetooth thingy and the loud phone screaming all the time.
What I came away wondering, however, was whether there wasn’t another angle to be considered here…the online component of being a REALTOR® in a world where the consumer isn’t willing to wait anymore to be served. According to the most recent survey conducted by the California Association of REALTORS®, 96 percent of Internet home buyers expected contact from an agent within 4 hours of their initial request, while 31 percent of them expected an IMMEDIATE response if they were going to have a relationship going forward.
So how can we offer immediate response AND be the ideal spouse/friend/restaurant patron? Here are some tips I think will help, along with a few things I am pretty sure will just get in your way.
1) Give more information, not less: I know our industry thrived for generations on making sure we were the “keepers of the keys” but now it is time to make sure those consumers who come to us are not just coming because they can’t find our info online.
2) Maximize the power of text messaging: You have a form where people can ask you a question, why not ask them for their cell phone number? Then when you get the info transmitted to you, even if it is in the middle of dinner, you can reply with the classic 140 character retort. My opinion here, but if you text the person back and tell them you are sharing an important family event but that you will either 1) forward their request or 2) get back to them as soon as you are finished they will stay with you…so long as you live up to your word. Continue reading »
Toby Boyce
By Toby Boyce
I am the technology director for my office and have been doing a lot of teaching and developing new continuing education classes to assist those agents that are still struggling with technology and harnessing it to improve their business.
To develop a sense of what was needed, I spent a lot of time talking to top-notch agents … you know, those who make up the “cherry on top” of the Central Ohio real estate industry. It became very apparent that I was neglecting a key piece in the business.
Evaluating myself.
Of course, just like the majority of agents, I have the business plan in the corner gathering dust written in an hour of inspiration to be looked at every May to see what goal I missed on or never achieved. But when was the last time you really had an evaluation?
You evaluate your leads as they come through the pipeline … usually on a “can they or can’t they” buy basis. So why aren’t you doing the same thing with yourself?
These top-notch agents all had teams. They had multiple buyer’s agents and make no bones that they ranked their buyer’s agents based on ability to achieve the ultimate goal – close the deal in a way that is consistent with the team’s values and objectives. Ouch. That seems harsh doesn’t it in this world of “competing is good enough,” but isn’t it a refreshing thought? Continue reading »
Jeremy Williams
By Jeremy Williams
Are you looking for a new way to drive traffic and generate leads? Are you working with a marketing budget that has been scaled back? What if I told you that you could do this for free with the exception of owning a computer, simple video building software and a YouTube account? While reading this blog post, feel free to reference my YouTube channel http://www.youtube.com/williams4yourhome as an example.
For my business, I use Microsoft Movie Maker software to build my videos. With this software you can import both video and still photos. Microsoft Movie Maker also gives you the ability to add slides, including both title and credits. For the most part I used still pictures in my video and essentially create a slideshow. Using Microsoft Movie Maker, you also have the ability to add music to the video and transitions. Once the video/slideshow is built, the newest version of Microsoft Movie Maker has a button to submit the video to your YouTube site. Of course you will need to have your account established with YouTube prior to this step.
Once your file has been submitted to YouTube, you will want to edit the video by adding keywords to the title, a description including the keywords you used for the title, and tags that reflect both the keywords used in the title and the description. Using this keyword method will help your video be found in the search engines by potential customers. Continue reading »
Drew Burks
By Drew Burks
What’s in a number?
I think we can all agree that not much has changed in the real estate industry over the years; so when social media took the world by storm, it was exciting to see how well it was received by real estate practitioners. Unfortunately, there is an underlying principle being taught to practitioners and it is causing more frustration with social media than anything.
You see, no matter how great a tool is, if you use it incorrectly you will get less than desirable results!
I have attended just about every REALTOR® training & coaching event available to our industry over the last eight to nine years, and most are all teaching the same flawed principle. It is this principle that causes practitioners to struggle to close more deals.
So what is the principle reason most real estate pros struggle to close more deals?
The No. 1 reason is very simple… most of us were told to focus on the wrong thing: “Sales is a numbers game!”
Sales is NOT a numbers game! Yes, I know this flies in the face of everything we have been told, so let me explain. Focusing on “leads” is all wrong; this strategy is creating more struggles for you than profits. Continue reading »
Laura Rubinchuk
By Laura Rubinchuk
Unlike the old playground version of Foursquare, when you had to keep the ball within boundaries, the online/mobile version actually encourages you to venture out and explore new areas and venues…oh, and meet new people.
Foursquare gives you points for every “check-in” you make, and gives you more points for new venues. You also can collect badges, for example: “Super User” for checking in at 50 different venues, “Local” if you check-in to the same place three times in one week, and even a “Crunked” badge for checking-in to four different venues in one night (yes, I have one…call me a social butterfly if you must).
While entertaining to keep track of your friends (i.e. stalk, let’s be honest), the real reason I got hooked on it was when I heard the founder, Dennis Crowley, at Inman Connect in New York talk about the marketing implications of check-ins. For areas that allow billboards, think of the demographic information they can collect when they want to target a certain area for a particular product – they have thousands of check-ins and user information (male/female, age, etc. etc.) to base their decisions on where to spend their marketing dollars.
So how can Foursquare help your real estate business? Continue reading »
Brian Copeland
By Brian Copeland
I’m consistently reminded by my peers “you’re online too much,” “you can’t possibly get any work done,” or “you must not have a life to do what all you do.” Every time, my blood boils inside, and I find myself breathing harder to calm down and smile kindly. My response is then, “Yeah, I manage,” then I simply shut up.
What most of my fellow-market-REALTORS® don’t know is that while they are paying $0.25 to $0.45 for postage, spending hours of time fishing in an abyss of non-measurables and spending hours chasing potential, I’m sitting back every day with free leads coming through my door with no money spent and minimal hours worked. Why? I know how to capture my bloggable moments.
Posterous, iPhones, and quick boot laptops have made our efficiency soar in the recent years. I can work any time in those gaps in my days. What are the bloggable moments you are missing or not even noticing in your own business?
Being chauffeured. I’m writing this entry while riding in a shuttle from a Canadian airport. While not all of us travel a lot, if you’re stomach can handle it, you’ve likely got a 30 minute ride when you arrive somewhere on business. Turn that idle time into productivity.
Waiting on healthcare. Doctors, pharmacies, and health providers are notorious for being behind schedule. If you simply plan ahead to bring a keyboard device, you can turn that inconvenience into a victory. You don’t Internet connection there? Big deal. Open a Word (or like product) document and start typing. The joy of the cut and copy lives forever. Continue reading »
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