By Melissa Krchnak
I obviously am not an expert in what anyone else’s listing presentations are like, I only know mine. Yet I heard someone talking about the Olympics recently, and with my market’s emphasis on the need for more inventory, it got me thinking. Is your listing presentation like watching cycling or gymnastics?
I can dig both, and yet I watch them with a different level of interest. See, I can put cycling on and read a book or cook my breakfast or check Twitter. I know I probably won’t miss anything major and I’ll look up every now and then to see who’s ahead. With gymnastics though, it goes from one event to the next so fast. I’m so engrossed with how competitive it is, that I have to keep my eye on the TV or I’ll miss something great. So, is your listing presentation creating lots of interest with a fast-paced and quick finish? Or is it uneventful and lasting for hours?
My suggestion if it’s dragging on? Hit the high points, move through each piece effortlessly, and put a bow on it in 45 minutes or so. Any longer and you’re losing them. Remember what your mom used to say about visiting friends’ houses? “Don’t overstay your welcome!” Just get your agency and listing agreement and get out. You can get disclosures signed, pictures taken, etc., another time. This is strictly presentation time.
So, are your clients watching cycling or gymnastics when you’re presenting?
Melissa Krchnak is the assistant team leader for Keller Williams Realty in Rancho Cucamonga, Calif. Connect with her at kwrancho.com.
By Crystal Webster
I’ve been to a national office supply store what seems to be about every day this month in an attempt to get ready for the spring and summer months. Occasionally, I purchase the wrong item and it takes me a little bit to return it to the store.
I returned a day planner the other day because it just wasn’t going to work for me. I present the cashier with my item and my receipt and she immediately tells me that I purchased the planner 32 days ago so the receipt was no longer valid, BUT she could do the return without the receipt and just put it on a gift card. Seeing as that’s how I paid for it in the first place, and the fact that I’d just turn around and spend it, I had no problem.
After about 10 minutes of fumbling with the computer system she tells me that I’m getting a refund of about $35. “That’s great! But, I only spent $25. See, here’s my receipt.” I was politely reminded that my receipt was no longer valid because it was more than 30 days old and I would just have to accept the return as is, or keep the item.
Well, of course, I took the cash and went about my day.
This got me thinking about how I run my business and if there are things that I do “just because that’s how they’re done” or “because that’s how I’ve always done them.” I realized just the other day I spent three visits with a seller trying to get all the paperwork put together when it would have been more convenient for everyone if we just did it through Docusign.com. I realized I can be way too eager and accommodating when it comes to meeting people places (friends and business acquaintances alike).
Are there things you do in your business that might not be the most productive or profitable?
By G. M. Filisko, contributing writer, HouseLogic
Have you met your prospecting goals for the month? Drop in on potential clients and customers and encourage them to tackle minor but money-saving or big-impact home upgrades over Memorial Day weekend.
Show them how with the May “Weekend Warrior” bundle now available at the REALTOR® Content Resource, the new tool brought to you by the NATIONAL ASSOCIATION OF REALTORS®, where your NAR membership entitles you to download free homeownership content in your consumer Web site, blog, or e-newsletter.
The “Weekend Warrior” bundle includes tips on projects sellers can conquer in just a weekend like saving energy on water heaters. Here are just a few of the tips available now at the REALTOR® Content Resource:
Turn down the temperature. Many water heaters come from the factory with the temperature set needlessly high. For every 10 degrees sellers turn it down, they’ll save 3 percent to 5 percent on their bill, according to the American Council for an Energy Efficient Economy (ACEEE). A setting between 120-140 degrees is plenty hot for most uses. But sellers shouldn’t go below 120 degrees, which could lead to the unsafe growth of bacteria inside the tank.
Install low-flow fixtures. One of the surest ways to cut hot water costs is to use less of it. According to ACEEE, a family of four uses 700 gallons of hot water per week. By installing low-flow showerheads and faucet aerators, which cost as little as $10-$20 each, sellers can cut hot water consumption by 25 percent to 60 percent. These devices are easy to install and will save 14,000 gallons of hot water annually, plus the energy it takes to heat it. By cutting water consumption in half, sellers will save more than $200 annually.
Demonstrate your knowledge as an expert on home value by using these tips to educate sellers about this relatively easy—but money-saving—upgrade to their home. If sellers have already made changes to their water heater, share tips on exterior lighting, inspecting and maintaining their garage, and fast gutter fixes, all of which are also part of the “Weekend Warrior” bundle.
The REALTOR® Content Resource, the new tool brought to you by the NATIONAL ASSOCIATION OF REALTORS®, is an exclusive, free benefit for NAR members. HouseLogic is the NATIONAL ASSOCIATION OF REALTORS’® no-topic-left-uncovered consumer Web site geared to helping home owners make smart decisions to maintain, protect, and increase the value of their home.