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I could not agree more – communication IS the #1 complaint among consumers. With the advent of “multi-tasking” we seem to have lost the vital importance of taking the time to manage our communication with our clients. Solution: slow down! Communicate with your clients and tell them WHY you are doing what you are doing and more importantly – explain why you did not respond as expected. Real estate is ever-changing and it is our job as real estate professionals to make sure our clients understand the process in detail.
I actually work the “dark side” of the business providing services to Realtors. : )
The number 1 thing I hear from prospects who become clients is that I was the the first one to return a call or an email.
Having worked as a real estate agent, I know that my clients need to get things done and want someone who will keep them in the loop.
Home buyers and sellers are the same. They want to know if there are offers, showings, complaints, whatever. It doesn’t matter as much what, but just to know that you are there for them.
Good write up.
[...] http://ypnlounge.blogs.realtor.org/2013/05/30/what-is-the-key-to-real-estate-success/ [...]
There is nice topic to see of success in real estate which is very useful to that..thanks for share it ..
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