By Brooke Wolford
I recently decided to let go of a client. It was a really hard decision for me to have to tell a buyer that I couldn’t work with them anymore. In all, I had to weigh my options.
When I had initially starting working with this buyer, it was after a big dispute with another agent in my office. (See my previous blog posts Learning Valuable Lessions and Learning Valuable Lessons, Part II )
This was the buyer involved. I spent almost four months working with him. In that time, I had showed them 106 homes and most were 20 miles or more away from my office. This person would call me and stop in my office randomly and want to look at home now! This person also stopped by my house one day, as well. He ended up deciding to move out of state. A month later, he decided he was going to stay in state and start looking again.
I ended up showing the client a few homes again. Still nothing. He really didn’t know what he wanted. I started to get pretty frustrated.
I decided to tell him that I could no longer work with him. I stated that I needed to really know what type of house he wanted. Until he could figure it out, we needed to take a break. I hated to have to let him go, considering all I went through for this buyer but I could no longer be a glorified chauffer.
It’s hard to make decisions like this, as I worry about the buyer possibly spreading the word that I dumped him or the fact that he could go with someone else. But if it’s not going to work, it’s not going to work.
Not every client is going to be right for you. It’s OK to let a buyer go when you get to the point where you can no longer satisfy them. It’s all up to you. No matter how hard you try I think it’s clearly impossible to satisfy someone when they don’t know what they want.
Brooke Wolford is a real estate practitioner with Edina Realty, Hastings, Minn. Follow her blog at adventuresinrookierealestate.blogspot.com.